Payment Policy
We accept payment via Paypal, credit cards (through Paypal), personal and cashiers checks, and U.S. Postal Money Orders. Our Paypal account is a Verified Business Account; the associated email address is: myvintageheart@promail.com. We add sales tax to your invoice for shipments to California destinations. The sales tax calculation is based on the total purchase price(s) for the item(s) in a single shipment, excluding shipping charges.
Shipping Policy
We make every effort to ship within 48 hours of receiving cleared payment. Our items are expertly and carefully packed for shipment. We dont charge a handling fee. You pay original shipping charges (and return shipping charges, if any) we pay the original insurance and Delivery Confirmation charges. Well be happy to transmit tracking numbers on request just email us. We do combine items for shipment. When you commit to buy the first of several items, let us know that you intend to buy more than one item. Then, let us know within 72 hours of the first purchase that youve made the last purchase of the lot. Well send you a final invoice reflecting your discounted shipping charges. When we receive your cleared lump-sum payment for the lot of items, well send them off to you. Any single shipment containing (non-furniture) items valued at $250.00 or more ships free, but requires a signature upon delivery. Shipping costs are not refundable.- and sorry we dont offer Local Pickup.
Return Policy
RETURNS 1) Email us within 3 business days of delivery, then ship the item back to us within 3 business days of your email. a) Return the item in its original packaging, via the original carrier, insured for its purchase price. We must receive it in its original condition, with our tags and identifying marks intact. b) Use delivery tracking and get proof of delivery. c) Pay return shipping and insurance. 2) After we verify that the returned item is as originally shipped, we will issue a full refund within 3 business days. a) When we make a refund via personal check or money order, we send it in a traceable manner to ensure you receive it. b) Shipping costs are not refundable DAMAGED ITEMS 1) Email us to inform us that an item was damaged in shipment. 2) Make your claim through the original carrier. 3) Retain all original packaging as well as all pieces of the damaged item for the carriers review. 4) To support your claim, we will provide you with the necessary insurance information.
